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642 jobs – Dispute Resolution Manager
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team resolving complex scam complaints, fostering consumer protection.
- Dispute, coaching, trauma-informed skills needed
- Hybrid role with flexible arrangements, focus on fair and efficient resolution.
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team resolving complex scam complaints; promote consumer protection.
- Dispute resolution, coaching, financial services expertise
- Hybrid role; focus on fair, consistent, and well-reasoned resolutions.
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Establishing new dispute resolution function for scam complaints
- Senior leadership experience in high-volume dispute resolution operations
- Developing high-performing teams and managing operational budgets
Posted 10h ago
Bendigo Bank
Full time
Hybrid
- Independently investigate and resolve customer complaints for fair outcomes
- Collaborate with internal teams to ensure compliance with regulatory guidelines
- Provide guidance and support to colleagues on complaint handling practices
Posted 10d ago
ING
Full time
- Resolve complex complaints, scams, and disputed transactions
- Analyze evidence, regulatory requirements, and prepare detailed submissions
- Experience in banking or financial services dispute resolution required
Posted 8d ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team assessing scam complaints, balancing urgency and complexity.
- Dispute, compliance, and team leadership expertise needed.
- Champion trauma-informed approach, ensuring quality and accurate assessments.
Posted 11h ago
New to you
Team ManagerTeam Manager
Department of Government Services VIC
$100,894 - $114,476 a year
Full time
- Manages Dispute Assessment Officers and oversees dispute resolution services.
- Provides leadership, performance management and team collaboration support.
- Ensures high-quality customer service and operational performance standards.
Early applicant
Posted 8h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Leads high-volume assessment, triage, and prioritization of scam complaints.
- Establishes operational model, standards, and assurance for new service.
- Senior leadership in dispute or regulatory
Posted 11h ago
Don't miss out!
We will notify you when new Dispute Resolution Manager jobs are posted.
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