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100 jobs – Senior Complaints Officer in Sydney NSW
Avant by Doctors for Doctors
Full time
- Manage major, complex complaints from investigation to resolution
- Experience in private health insurance or regulated environment required
- Strong investigation and conflict-resolution skills with tertiary qualification
Posted 22h ago
NSW Health
$137,525 - $156,231 a year
Full time
Hybrid
- Manage workplace complaints and resolution processes across HealthShare NSW
- Mediation, dispute resolution, and investigation skills needed
- Permanent full-time role with flexible working arrangements available
Posted 4d ago
Hays Recruitment
$102,792 - $102,792 a year
Full time
Hybrid
- Respond to customer complaints and enquiries professionally and empathetically
- Investigate concerns relating to aircraft noise and aviation operations
- Expertise in calming tough client disputes
Posted 1d ago
American Express
Full time
- Lead complaints operations, ensuring strong customer and colleague outcomes
- Lead operations in finance or regulated fields
- Strong track record in driving operational performance and transformation
Posted 2d ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team assessing scam complaints, balancing urgency and complexity.
- Dispute, compliance, and team leadership expertise needed.
- Champion trauma-informed approach, ensuring quality and accurate assessments.
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Resolve complex scam complaints with multi-party involvement
- Requires five years dispute resolution and regulatory experience
- Mentor colleagues and manage sensitive information with care
Posted 9h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead establishment of new dispute resolution function for scam complaints
- Experienced senior leader with dispute resolution and operational expertise
- Hybrid role with 3 days in office, managing budgets and workforce plans
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Leads high-volume triage, assessment, and prioritization of scam complaints.
- Experience in dispute resolution and regulatory operations required.
- Strategic thinker to establish new service and build high-performing teams.
Posted 11h ago
Hays Recruitment
$102,792 - $102,792 a year
Full time
Hybrid
- Respond to customer complaints and enquiries via phone and email
- Proven ability to de-escalate difficult or sensitive conversations
- Experience working within a high-volume customer service environment
Posted 2d ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team resolving complex scam complaints; promote consumer protection.
- Dispute resolution, coaching, financial services expertise
- Hybrid role; focus on fair, consistent, and well-reasoned resolutions.
Posted 10h ago
Commonwealth Superannuation Corporation
Full time
Remote
Hybrid
- Lead high-performing Customer Care team, manage complex complaints
- Experienced in dispute resolution, compliance and regulatory standards
- Analyze trends, improve complaint handling practices, stakeholder collaboration
Posted 2d ago
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