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1,190 jobs – Senior Complaints
Avant by Doctors for Doctors
Full time
- Manage major, complex complaints from investigation to resolution
- Experience in private health insurance or regulated environment required
- Strong investigation and conflict-resolution skills with tertiary qualification
Posted 22h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Resolve complex scam complaints with multi-party involvement
- Requires five years dispute resolution and regulatory experience
- Mentor colleagues and manage sensitive information with care
Posted 9h ago
American Express
Full time
- Lead complaints operations, ensuring strong customer and colleague outcomes
- Lead operations in finance or regulated fields
- Strong track record in driving operational performance and transformation
Posted 2d ago
Australian Financial Complaints Authority
Full time
Hybrid
- Leads high-volume triage, assessment, and prioritization of scam complaints.
- Experience in dispute resolution and regulatory operations required.
- Strategic thinker to establish new service and build high-performing teams.
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Establishing new dispute resolution function for scam complaints
- Senior leadership experience in high-volume dispute resolution operations
- Developing high-performing teams and managing operational budgets
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team for assessing and directing scam complaints.
- Experience in complaints, dispute resolution, and team leadership required.
- Hybrid role with three days per week in the office.
Posted 10h ago
Hays Recruitment
Permanent
- Manage complex complaints from start to resolution
- Investigate and respond to Ombudsman and Ministerial enquiries
- Analyze trends and provide specialist advice on complaint management
Posted 17h ago
Office of the Victorian Information Commissioner
$62,104 - $79,753 a year
Full time
- Handles non-complex complaints under FOI and PDP Acts
- Operates under direction of Manager, limited independent judgment
- Australian citizenship required, security clearance mandatory
Early applicant
Posted 2h ago
Hays Recruitment
$102,792 - $102,792 a year
Full time
Hybrid
- Respond to customer complaints and enquiries professionally and empathetically
- Investigate concerns relating to aircraft noise and aviation operations
- Expertise in calming tough client disputes
Posted 1d ago
Talent International
Contract
Hybrid
- Conduct independent reviews of regulatory decisions and assess complaints
- Regulatory investigations, litigation expertise needed
- Strong understanding of administrative law and procedural fairness principles
Posted 4d ago
CO_MGHLTD APEX GROUP HOLDINGS AUSTRALIA PTY LIMITED
Full time
- Handle superannuation incidents and complaints with stakeholders
- Conduct impact assessments, root cause analysis, and remediation plans
- Skills required: RG 146, incident management, stakeholder communication
Posted 2mo ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team resolving complex scam complaints; promote consumer protection.
- Dispute resolution, coaching, financial services expertise
- Hybrid role; focus on fair, consistent, and well-reasoned resolutions.
Posted 10h ago
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