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100 jobs – Senior Complaints Officer in Melbourne VIC
Office of the Victorian Information Commissioner
$62,104 - $79,753 a year
Full time
- Supports processing and resolution of non-complex complaints under FOI Act
- Operates under direction of Manager of Complaints function or Senior Officers
- Requires Australian citizenship and security clearance eligibility
Early applicant
Posted 2h ago
Office of the Victorian Information Commissioner
$62,104 - $79,753 a year
Full time
- Handles non-complex complaints under FOI and PDP Acts
- Operates under direction of Manager, limited independent judgment
- Australian citizenship required, security clearance mandatory
Early applicant
Posted 2h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Resolve complex scam complaints with five years dispute resolution experience.
- Mentor peers, safeguard data, use deep insights.
- Apply trauma-informed communication for consumer support and negotiation.
Posted 9h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team for assessing and directing scam complaints.
- Experience in complaints, dispute resolution, and team leadership required.
- Hybrid role with three days per week in the office.
Posted 10h ago
Office of the Victorian Information Commissioner
Full time
- Leads team handling FOI and privacy complaints under statutory acts
- Requires Australian citizenship and security clearance eligibility
- Accountable for quality, consistency, and timeliness of complaints output
Posted 1d ago
HR Partners
$40 - $40 an hour
Permanent
Hybrid
- Resolves financial service complaints without litigation
- 2+ years complaint resolution in finance
- Focuses on negotiation, conciliation, and drafting clear dispute determinations
Posted 4d ago
Australian Financial Complaints Authority
Full time
Hybrid
- Leads high-volume assessment, triage, and prioritization of scam complaints.
- Establishes operational model, standards, and assurance for new service.
- Senior leadership in dispute or regulatory
Posted 11h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Establishing new dispute resolution function for scam complaints
- Senior leadership experience in high-volume dispute resolution operations
- Developing high-performing teams and managing operational budgets
Posted 10h ago
Australian Financial Complaints Authority
Full time
Hybrid
- Lead team resolving complex scam complaints, fostering consumer protection.
- Dispute, coaching, trauma-informed skills needed
- Hybrid role with flexible arrangements, focus on fair and efficient resolution.
Posted 10h ago
Office of the Victorian Information Commissioner
$116,413 - $140,849 a year
Full time
- Leads FOI and Privacy complaints under the FOI and PDP Acts
- Strategic leadership for OVIC's Complaints function, Australian citizen required
- Supervises officers, escalates breaches
Posted 3d ago
MUFG Pension & Market Services
Permanent
Hybrid
- Resolve customer complaints promptly and provide high-quality responses
- Identify trends, report on opportunities for improvement, and escalate risks
- Complaints and Superannuation experience; strong communication skills needed.
Posted 11d ago
Victorian Early Childhood Regulatory Authority
$116,413 - $140,849 a year
Full time
- Conduct thorough investigations, compile reports, and provide expert advice
- Work on child safeguarding matters, triage complaints, and support enforcement
- Qualifications in regulation, child safety, investigations, law required
Posted 11d ago
Don't miss out!
We will notify you when new Senior Complaints Officer jobs in Melbourne VIC are posted.
Victorian Legal Services Board and Commissioner
$91,971 - $98,955 a year
Full time
Hybrid
- Handle consumer inquiries and resolve complaints via shuttle mediation
- Experience in dispute or complaints management required
- Understanding of legal practice and regulation in Victoria
Early applicant
Posted 4h ago
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